Privacy Policy

This privacy notice relates to Conservatory Subsidence and the website conservatorysubsidence.co.uk. Conservatory Subsidence acts as the data controller for any personal information gathered via this site, which means it determines both the reason that information is held and the manner in which it is handled. The notice covers what we collect when you submit a conservatory subsidence repair enquiry, the purposes behind holding it, where it travels, how long we keep it, and the rights available to you.

We gather personal details only when you actively complete and send the enquiry form on this site. Browsing other pages does not result in any personal record being created about you. The form asks for particulars such as your name, a way to reach you by phone or email, the location or postcode of the relevant property, and a brief note about what you have noticed, for example cracking around the structure, sinking foundations or visible movement. {Basin} handles the submission process and delivers the completed form to us. Please keep your message focused on the conservatory subsidence repair work you need; avoid adding sensitive details or information about third parties unless the enquiry cannot proceed without them.

The details you submit are used to progress your conservatory subsidence repair enquiry. To do that, we pass those details to the specialist firm that carries out the physical work. That firm will make direct contact with you to discuss your situation and arrange next steps. Once your details have been passed across, the specialist firm is responsible for how it handles them from that point forward; their own data practices govern their use. We do not sell your details to any party, under any circumstances.

We hold and use your personal information on the basis of legitimate interests: specifically, the mutual interest you and we share in connecting your enquiry with a firm capable of carrying out the work. Where you have actively provided details and requested a free quote, this also supports a contractual basis for processing. You may object to processing based on legitimate interests at any time.

We keep your details for as long as is reasonably necessary to handle your enquiry and any follow-up related to it. Once that purpose has been fulfilled, personal information is deleted. We do not hold data beyond the point at which it serves the purpose for which it was collected.

Under UK GDPR you hold a number of rights over your personal information. You may request access to the details we hold about you. You may ask us to correct anything that is inaccurate or out of date. You may request that we erase your details where there is no longer a valid reason for us to keep them. You have the right to object to how we use your information, and the right to ask us to restrict its use while any dispute about accuracy or purpose is resolved. To exercise any of these rights, please reach out via the enquiry form.

This website deposits small data tokens onto your device when you visit. Some of these are strictly necessary for the pages to load and operate as intended. Others support site analytics and help us understand how visitors navigate the site so we can make improvements. You can manage or block these tokens through your browser preferences; doing so may affect how certain parts of the site behave.

If you have any questions about this notice or about the way your personal information is handled, please get in touch using the enquiry form and we will respond as promptly as we can.