Complaints Procedure
If your experience with conservatory subsidence repair has not met your expectations, this page explains how to bring that to our attention, what response you can expect, and the options available to you should matters remain unresolved.
How to Submit a Complaint
All complaints should reach us through the enquiry form. This is the dedicated route we monitor for this purpose, so please do not send your complaint by any other means. There is no requirement to use formal or legal language; a straightforward account of what has happened is all that is needed. To allow us to look into things properly, please tell us the address of the property concerned, the name under which your enquiry was made, and a description of events in the order they occurred. It also helps to know whether your concern relates to the booking process, to correspondence through the website, or to the repair work itself, and to understand what resolution you are hoping for.
Our Response
Once your complaint has been received, we will review the details and provide a reply in writing. That written response will set out our understanding of the issue, the steps we have taken to look into it, and our position on the matter. We aim to be clear and straightforward so that you know exactly where things stand.
Concerns About the Repair Work
Where a complaint relates specifically to the standard or conduct of the conservatory subsidence repair itself, this falls within the responsibility of the specialist firm that carried out the work. Your enquiry details are shared with that firm so that they can perform the repair, and concerns about the quality of that work should therefore be directed to them. We will assist where we are able and can help you identify the appropriate contact.
If Your Complaint Remains Unresolved
Should our written response fail to resolve your complaint to your satisfaction, you are free to seek further assistance. Depending on the nature of your concern, this might include approaching a relevant trade body, a consumer advice service, or another appropriate third party. We cannot promise that every outcome will meet your expectations, but we are committed to handling every complaint fairly and with care. If you need to revisit your complaint at any stage, please return to us via the enquiry form.